Refund Policy

Introduction

We want every client to be fully satisfied with their experience. This Refund Policy outlines when refunds may be issued.

Eligibility For Refunds

• The service was not delivered due to an error on our end (e.g. therapist did not arrive)
• The session was terminated early due to a genuine service quality issue, verified by our team
• Payment was made in error or duplicated

Non-Refundable Circumstances

• Change of mind after a session has been completed
• Late cancellations or no-shows, as outlined in our Cancellation Policy
• Dissatisfaction not reported within 24 hours of the appointment

Refund Process & Timeline

To request a refund, please contact our booking team within 24 hours of your appointment with details of the issue. Approved refunds are processed within 5–7 business days via the original payment method.

Service Quality Issues

If you are not satisfied with any aspect of your session, please let us know as soon as possible. We take all feedback seriously and will work with you to make it right, whether through a partial refund, a complimentary session, or another resolution.