Cancellation Policy
Guidelines for cancelling or rescheduling your appointment.
Introduction
We understand that plans can change. This policy explains how cancellations and rescheduling are handled.
Cancellation Notice Period
We kindly request at least 4 hours' notice for any cancellation or rescheduling request, made via phone or email, so we can accommodate other clients.
Late Cancellations
Cancellations made with less than 4 hours' notice may be subject to a cancellation fee, as our therapists reserve dedicated time and travel for your appointment.
Rescheduling
You may reschedule your appointment free of charge with at least 4 hours' notice, subject to therapist availability.
No-Show Policy
If a therapist arrives for a confirmed appointment and is unable to reach the client or gain entry within a reasonable time, the appointment will be marked as a no-show and the full service fee will apply.
Therapist-Initiated Cancellations
In the rare case that we need to cancel or reschedule an appointment, we will notify you as early as possible and offer the earliest available alternative slot or a full refund.